Reception

Reception
29.01.202219:32 Ssemjon Gerlitz

Time
schedule
Work starts at 15:00 (in summer)
Switch on the “open” sign
If we got a new delivery, put everything in it's place in the
storage room and register all delivered paper and chemical
products on one form in the office and on another form in the
stora ge room.
Check the booking situation for the day. Prepare new check
in forms if necessary.
Fill out the form “statistic” with the dates of the last day (who
was staying in the house and for how many nights).
Keep the office tidy and clean.
Print new
order forms for the restaurant in necessary.
Check the shopping lists, if something's needed.
Check the washing machine and dryer (when they are in use
by the housekeeper)
Check all incoming forms and process them.
Check the garbage can and change the bag
s if nessessary
Holmvik Brygge AS Side 12
Around 21.00
Around 21.00
Prepare the check
Prepare the check--in forms for the next day.in forms for the next day.
If we have a late check in: prepare late
If we have a late check in: prepare late--check in form and check in form and inform the CEO.inform the CEO.
Inform the CEO or the responsible person of the day when
Inform the CEO or the responsible person of the day when you close the reception. Send a sms to all guests you close the reception. Send a sms to all guests who are not who are not arrived until 20:00 to remind them that they have a booking arrived until 20:00 to remind them that they have a booking at our place.at our place.
Prepare the cleaning list for the next day.
Prepare the cleaning list for the next day.
Controll that all walkie
Controll that all walkie--talkies are workingtalkies are working
Check in
Check in ::
When you check in guests, see if they are registered, If not
When you check in guests, see if they are registered, If not then rethen register them in the system. It can always happed that gister them in the system. It can always happed that somebody is booking the same room where you are checking somebody is booking the same room where you are checking in new guests in new guests -- make sure to block a room at the moment it make sure to block a room at the moment it got booked got booked -- , show the guests to their room and ask them if , show the guests to their room and ask them if everything is ok . Make sueverything is ok . Make sure that guests in Holmvik Brygge re that guests in Holmvik Brygge also understand that there is a 2also understand that there is a 2ndnd floor with kitchen and floor with kitchen and livingroom.livingroom.
Ask if you should book them a table for dinner. If yes, book
Ask if you should book them a table for dinner. If yes, book the table directly in the system. If the guests will eat in the the table directly in the system. If the guests will eat in the next 2 hours, inform the renext 2 hours, inform the restaurant about your booking.staurant about your booking.
Holmvik Brygge AS Side 13
HMS
HMS (health & safety)(health & safety)
Have a look to all electricity and water pipes. If you see
Have a look to all electricity and water pipes. If you see anything unusual report it immediately to the manager of anything unusual report it immediately to the manager of Holmvik Brygge. Also if you see any other unusual things Holmvik Brygge. Also if you see any other unusual things with, in or with, in or outside the building.outside the building.
Make yourself familiar with the fire extinguisher and the fire
Make yourself familiar with the fire extinguisher and the fire hoses. You will find a picture of the evacuation plan of hoses. You will find a picture of the evacuation plan of Holmvik Brygge in every room. Here you will also see where Holmvik Brygge in every room. Here you will also see where the fire equipment is placed. If there is a fire, starthe fire equipment is placed. If there is a fire, start the fire t the fire alarm by pushing the button of the fire alarm box which you alarm by pushing the button of the fire alarm box which you will find in every room. Call also the manager and the fire will find in every room. Call also the manager and the fire department (110 department (110 –– your location: Holmvik Brygge in Nyksund, your location: Holmvik Brygge in Nyksund, Øksnes municipality).Øksnes municipality). Check if there is someone in the house. GeCheck if there is someone in the house. Get everyone out of t everyone out of the building and up to the parking area. If possible take the the building and up to the parking area. If possible take the receptionreception--PC with youPC with you
If you find a guest which needs medical attention call the
If you find a guest which needs medical attention call the ambulance (113 ambulance (113 –– your location: Holmvik Brygge in Nyksund, your location: Holmvik Brygge in Nyksund, Øksnes municipality) and the manageØksnes municipality) and the manager for “FIRST AID”r for “FIRST AID”
Holmvik Brygge gets controlled by an exterminator. There are
Holmvik Brygge gets controlled by an exterminator. There are some good marked poison traps in the house. You will find a some good marked poison traps in the house. You will find a list over needed antitoxin at the reception. If you find any list over needed antitoxin at the reception. If you find any unusual bugs in the house collect them for the unusual bugs in the house collect them for the exterminator.exterminator.
Holmvik Brygge AS Side 14
Use the form 1949/1950 Risico
Use the form 1949/1950 Risico-- og sårbarhets vuderingog sårbarhets vudering at at any time youany time you have an idea how to get a better and sahave an idea how to get a better and saver ver wworking place and in any cases something went wrongorking place and in any cases something went wrong
You will find the form in the office under the printer. Copy a
You will find the form in the office under the printer. Copy a form, fill it out and put it above the form, fill it out and put it above the printer on the perm : printer on the perm : “incoming forms”“incoming forms”