Social Media

Social Media and Review Platforms

Nowadays, it's very common to review businesses on various online platforms. We are aware that we are reviewed on over eight different portals, which makes it impossible for us to read and respond to everything daily.

Guests who stay with us, dine, or book a guided tour are always welcome to contact us directly with praise or criticism. We are delighted to hear when we've been able to make your vacation special. Likewise, if something wasn't satisfactory, we'd appreciate hearing from you directly so we can learn and improve.

No one is perfect, but unfortunately, not every critique today comes from real guests. We've experienced negative reviews about our restaurant during times when we weren't even open. Some guests complain about the lack of a TV in the room, even though we've never advertised having one. Many people book rooms quickly without reading what the establishment actually offers, leading to unrealistic expectations.

It's perplexing when guests who personally thanked us for a wonderful stay later leave a negative review. Much of what we read on review platforms is difficult to understand, and we're not alone in this experience—many colleagues report similar stories.

Therefore, we truly value direct conversations with you, just like 15 years ago. We're here to make your vacation enjoyable and gladly accept constructive criticism. However, if having a TV in your room is essential, our concept might not align with your expectations. This isn't due to a lack of service but reflects the values our establishment stands for.

So please don't be disappointed if we rarely or don't respond to online critiques. We're always ready for face-to-face conversations—our reception is open at all times for this purpose.